Contact

We are on the Tenth floor of the
FAIRMONT MEDICAL BUILDING

View our building photo and a map,
at the bottom of this page.

Click human icon above
to read our COVID-19 Safety Plan
( 9 page PDF file )

Willow Clinic
Suite 1013 – 750 West Broadway
Vancouver, BC
V5Z 1H9

Ph. : 604-709-5611
Fax : 604-873-8304

PARKING :
Parking is available in our building – Enter off of Willow Street. The parking is quite expensive ($3.25/half hour). There are many other parking options in the area, as well as metered street parking. But make sure you DO NOT PARK ON BROADWAY AFTER 3 PM or you will be towed.

Click below for Directions to our Office:

MILLENIUM LINE TO COMMERCIAL & BROADWAY STOP
TAKE 99B LINE OR #9 BUS WESTBOUND (TO UBC)
GET OFF AT WILLOW/VGH STOP (BROADWAY AND WILLOW)
WE ARE ACROSS THE STREET IN THE FAIRMONT MEDICAL BUILDING

CANADA LINE TO CAMBIE & BROADWAY
CROSS CAMBIE HEADING WEST
WALK 3 BLOCKS PAST HEATHER ST (OR TAKE BROADWAY BUS TO BROADWAY AND WILLOW)
WE ARE ON THE LEFT HAND SIDE IN THE FAIRMONT MEDICAL BUILDING

FROM HWY 1
TAKE GRANDVIEW HWY EXIT.
GRANDVIEW HWY WILL CHANGE INTO 12TH AVE
TURN RIGHT AT FRASER ST
GO 3 BLOCKS AND TURN LEFT AT BROADWAY
FOLLOW BROADWAY PAST CAMBIE.
WE ARE 3 BLOCKS PAST CAMBIE ON THE LEFT HAND SIDE IN THE FAIRMONT MEDICAL BUILDING

FROM HWY 99
GO STRAIGHT TO OAK ST BRIDGE
HWY 99 BECOMES OAK ST
FOLLOW OAK ST ALL THE WAY TO BROADWAY (BROADWAY IS THE SAME AS 9TH AVE)
TURN RIGHT ON BROADWAY
WE ARE 3 BLOCKS DOWN ON THE RIGHT HAND SIDE IN THE FAIRMONT MEDICAL BUILDING

FROM WEST VANCOUVER (SQUAMISH, WHISTLER)
TAKE LIONS GATE BRIDGE THROUGH STANLEY PARK.
STAY ON GEORGIA ST
TURN RIGHT ON HOWE ST
TAKE HOWE ST OVER THE GRANVILLE ST BRIDGE.
TURN LEFT ON BROADWAY
PASS OAK ST.
WE ARE 3 BLOCKS DOWN ON THE RIGHT HAND SIDE IN THE FAIRMONT MEDICAL BUILDING

FROM NORTH VANCOUVER
TAKE 2ND NARROWS BRIDGE
TAKE RUPERT STREET EXIT (27)
MAKE SLIGHT RIGHT ONTO RUPERT
TURN RIGHT ON E BROADWAY
FOLLOW BROADWAY PAST CAMBIE.  WE ARE 3 BLOCK PAST CAMBIE ON THE LEFT HAND SIDE.

View our Privacy Policy below:
No one can get information from your medical file unless you consent.

Consent

When you provide information to your doctor regarding your health, you have given your implicit consent to the collection, use, and disclosure of that information so your doctor can provide appropriate care.

You have implicitly consented to the doctor using this information and sending all or part of it others, such as a lab, hospital, other physician as necessary to give you direct medical care.

No information will go to other doctors, lawyers, etc without your specific written consent unless a judge signs a court order. For example, if you are involved in a court case about a car accident, remember that signing a “release of medical information” can allow the lawyers to see information about abortions and other personal information.

Right to access your personal information
As a patient, you have the right to request access to your medical records with us, but do not necessarily have access to everything in your file. PIPA allows doctors to hold back information if it could cause harm to the patient or to others.

The office’s privacy officer will help you fill out the required form to seek access to your records and will explain the process. The privacy officer will also talk to you about the fee for accessing your records.

Right to correct errors or omissions
If you believe there is an error or omission in your records held in our office, you can request a correction. Our privacy officer will help you fill out the required form and explain the process.

Within 30 days of receiving your request, we will correct any information in your record that has been verified to be inaccurate. Our office will then send a copy of the corrected patient record to each organization that got the incorrect or incomplete information from us in the past year.

If we decide that no incorrect information exists in your record, we will make a note of the change you asked for and include it in your record to indicate a correction was requested but not made. We will also notify you and provide you with the reasons for not making the requested correction.

Complaint process
If you have a complaint or concern about how your personal information has been collected, used, or disclosed, there is a process in place to deal with it. You have the right to make a written complaint to your doctor’s office. Ideally, dealing directly with the privacy officer in our office should solve the problem, and he or she will try to resolve the matter with you.

The privacy officer will investigate and respond to all complaints within a reasonable time period. If the complaint is found to be justified, appropriate steps will be taken to resolve the complaint including, if necessary, amending office policies and procedures about personal information.

If the doctor’s office has not dealt with your concern to your satisfaction, you can contact the College of Physicians and Surgeons of BC and speak with their privacy officer to help solve the issue.

If you are still not satisfied, you can contact the Office of the Information and Privacy Commissioner for BC, who has the final word on the matter. Our privacy officer will provide you with the necessary contact information and the procedure to follow should you require it.

For more information
If you have questions about how personal information is gathered, used, or disclosed by this office, please contact our privacy officer.

This information is provided by your physician and the BC Medical Association in cooperation with the College of Physicians and Surgeons of British Columbia and the Office of the Information and Privacy Commissioner for British Columbia.

MEDICAL DIRECTOR: ELLEN WIEBE

 

Fairmont Medical Building - Willow Clinic

#1013 – 750 W. Broadway Vancouver, BC V5Z 1H9